Auction House Rating System

Rating System Legend

Overall

• Cull (🟤): The experience was poor, with significant problems across the board or severely significant issues in one or more area.

• Copper (🟠🟠): The experience had noticeable shortcomings, but some aspects were acceptable. You may encounter problems, so it's important to be educated and careful in your bidding.

• Silver (⚪⚪⚪): Overall, a solid experience. Most things were as expected, but there were some minor issues. A trustworthy option but room for improvement.

• Gold (🟡🟡🟡🟡): An outstanding experience with no significant concerns. Transparency, service, and delivery exceeded expectations. Highly recommended for a smooth, worry-free transaction.

Areas of Evaluation

1. Accuracy of Item Descriptions

• Cull (🟤): Descriptions are misleading, missing key information, or completely inaccurate.
  Items received are far from what was described.

• Copper (🟠🟠): Descriptions provide some details but lack thoroughness.
  Important aspects or flaws might be omitted, causing potential buyer dissatisfaction.

• Silver (⚪⚪⚪): Descriptions are accurate but may not be as detailed as expected.
  Minor flaws are disclosed, though room for improvement in clarity.

• Gold (🟡🟡🟡🟡): Highly accurate and comprehensive descriptions, with full disclosure of any and all imperfections, leaving no questions unanswered.

2. Quality of Photos

• Cull (🟤): Photos are poor-quality or inaccurate, which may include images that are blurry, photoshopped, misleading, deceptively illuminated, or otherwise unhelpful.
  They do not accurately reflect the item and its condition.

• Copper (🟠🟠): Photos are basic and functional but limited in number or clarity.
  Some important angles or details are missing.

• Silver (⚪⚪⚪): Photos are generally high-quality and clear, showing most important details and angles.
  Some minor improvements could be made in presentation.

• Gold (🟡🟡🟡🟡): Exceptional, high-resolution photos from multiple angles.
  The images perfectly represent the item’s condition, leaving no uncertainty.

3. Shipping Costs and Process

• Cull (🟤): Shipping is excessively expensive or slow, or items are sent poorly packaged, potentially resulting in damage.
  Communication regarding shipping is lacking.

• Copper (🟠🟠): Shipping is reasonably priced but slow or Shipping is "rack rate," meaning you should expect to pay tens to even hundreds of dollars to have your items shipped.

• Silver (⚪⚪⚪): Shipping costs are fair, delivery times are reasonable, and packaging is solid, ensuring the item arrives safely.

• Gold (🟡🟡🟡🟡): Shipping is exceptionally priced, delivery is fast, and packaging is secure, ensuring complete protection of the item.

4. Buyer's Premium and Other Fees

• Cull (🟤): Fees are excessive and may include hidden or additional fees, often leaving the buyer feeling overcharged without proper disclosure.

• Copper (🟠🟠): Fees are clearly disclosed, but they feel higher than what’s standard or fair, potentially adding unnecessary cost.

• Silver (⚪⚪⚪): Fees are reasonable and disclosed upfront, aligning with industry standards.
  No surprises.

• Gold (🟡🟡🟡🟡): Fees are minimal, fully disclosed, and completely fair.
  No hidden charges, creating a transparent and comfortable buying experience.

5. Customer Service

• Cull (🟤): Unresponsive, unhelpful, or even rude.
  Attempts to resolve issues are ignored or handled poorly, with no resolution.

• Copper (🟠🟠): Service is slow or not as helpful as expected.
  Issues may take a while to resolve, but eventually, they are addressed.

• Silver (⚪⚪⚪): Customer service is solid, with timely responses and helpful solutions.
  Most issues are resolved efficiently.

• Gold (🟡🟡🟡🟡): Outstanding customer service that goes above and beyond.
  Quick responses, helpful staff, and issues are resolved proactively and with care.

6. Authenticity and Grading

• Cull (🟤): Frequent concerns about authenticity, unreliable grading, or no certification.
  Items may not be as described or graded inaccurately.

• Copper (🟠🟠): Some issues with grading or authenticity, but generally acceptable.
  Items are mostly as described, with occasional concerns.

• Silver (⚪⚪⚪): Grading and authenticity are reliable, with minor issues.
  Certifications and verifications are trustworthy, with minimal disputes.

• Gold (🟡🟡🟡🟡): Flawless grading and authenticity, with trusted third-party verification.
  Items match descriptions perfectly, leaving no room for doubt.